Service Advisor

To be successful in this position, your skills and attributes will include:

• A passion for the Automotive industry
• Excellent communication
• Exceptional customer service
• A positive attitude
• A current clean NZ driver’s licence
• A reliable and honest work ethic
• A clean and tidy appearance
• The ability to work well to deadlines and under pressure
• The ability to work well in a team environment
• Experience in the Automotive industry would be an advantage but not essential

The successful applicant will in turn receive:

• Excellent remuneration package
• Front of house uniform
• Ongoing training and the opportunity to expand your skills
• Paid annual Birthday leave
• Become a key player on a friendly, ambitious team

This position’s job description includes:

• Welcoming customers upon arrival to the Dealership
• Taking service bookings and inputting data to DMS diary
• Follow the process for creating repair orders
• Create parts request forms and liaise with Parts Department on stock availability
• Create accurate job estimates for customers with assistance from After Sales Manager
• Checking in service customers and having them authorise repair order
• Communicate any customer concerns with Service Department/Workshop Controller
• Communicate up-sell opportunities with customers
• Complete thorough handover process at customer collection
• Processing of customer payments as per invoices
• Liaise VIP customer valets to Administration Team
• Courtesy follow up calls to customers 48 hours after service
• Fortnightly WOF and service reminders
• Other general duties as requested from Management
• Maintain a clean and safe workplace
• Be courteous and polite to all customers and staff alike