Service Advisor

Morrell Motors is one of Taupo’s longest standing Automotive Dealerships, operating since 1983. Morrell Motors is a multi-franchise Dealership, authorised agents for Mercedes-Benz, Subaru, Fiat, Alfa Romeo, RAM, Chrysler, Jeep & Dodge. An exciting opportunity has arisen for a Service Advisor to join our friendly, award winning and growing team.

To be successful in this position, your skills and attributes will include:

  • A passion for the Automotive industry
  • Excellent communication
  • Exceptional customer service
  • A positive attitude
  • A current clean NZ driver’s licence
  • A reliable and honest work ethic
  • A clean and tidy appearance
  • The ability to work well to deadlines and under pressure
  • The ability to work well in a team environment
  • Experience in the Automotive industry would be an advantage but not essential


The successful applicant will in turn receive:

  • Excellent remuneration package
  • Front of house uniform
  • Ongoing training and the opportunity to expand your skills
  • Paid annual Birthday leave
  • Become a key player on a friendly, ambitious team


This position’s job description includes:

  • Welcoming customers upon arrival to the Dealership
  • Taking service bookings and inputting data to DMS diary
  • Follow the process for creating repair orders
  • Create parts request forms and liaise with Parts Department on stock availability
  • Create accurate job estimates for customers with assistance from After Sales Manager
  • Checking in service customers and having them authorise repair order
  • Communicate any customer concerns with Service Department/Workshop Controller
  • Communicate up-sell opportunities with customers
  • Complete thorough handover process at customer collection
  • Processing of customer payments as per invoices
  • Liaise VIP customer valets to Administration Team
  • Courtesy follow up calls to customers 48 hours after service
  • Fortnightly WOF and service reminders
  • Other general duties as requested from Management
  • Maintain a clean and safe workplace
  • Be courteous and polite to all customers and staff alike

This position is for a minimum of 40 hours per week. 8am – 5pm, Monday – Friday.

An immediate start can be arranged for the successful applicant with on the job training. Contact Mark Morrell – General Manager for a full, detailed job description.

Work alongside industry respected, experienced team members in a company that’s going places!

Learn more about our company here: – Taupo’s Large Business Excellence Winner – 2019.

Find out why Taupo is such a great place to live:

Morrell Motors is a drug, alcohol and smoke-free workplace.

Applicants for this position should have NZ residency or a valid NZ work visa.