Full-Time Position | Monday to Friday | 8:00am – 5:00pm | Exciting Career Opportunities

Are You Passionate About People and Delivering Exceptional Customer Service?

At Morrell Motors, we believe a successful business starts with a successful Team, and that every exceptional customer experience begins with a warm welcome.

As our award-winning, multi-franchise Dealership continues to grow, we’re looking for an enthusiastic, professional and highly motivated Receptionist to become an integral part of our Team in beautiful Taupō.

This is much more than a traditional reception role. You’ll be the welcoming face and friendly voice of Morrell Motors, playing an important part in creating an exceptional first impression and ensuring every customer feels genuinely valued.

If you’re naturally positive, enjoy helping people, take pride in your presentation and want to build a rewarding career with a business that genuinely invests in its people, we’d love to hear from you.

A Business That Invests in Its People

Established in 1983, Morrell Motors has grown into one of Taupō’s most respected automotive businesses, representing leading automotive brands including Mercedes-Benz, Subaru, LDV, KGM, Škoda (Police), Fiat, Alfa Romeo, RAM, Chrysler, Jeep and Dodge.

While we’re proud of our history and achievements, we’re even more excited about our future.

Our philosophy is simple: never stop improving.

We continually review how we operate, invest in our people, facilities and technology, and look for new ways to deliver an unparalleled customer experience.

We recognise that our Team is our greatest asset and believe that providing the right support, leadership, resources and opportunities allows everyone to perform at their best.

We’re passionate about creating an environment where our people feel valued, supported and encouraged to develop their skills and advance their careers.

At Morrell Motors, we’re not simply offering a job. We’re offering an opportunity to grow, develop and build your future.

Why Join the Morrell Motors Team?

We offer more than just a competitive remuneration package. We offer the opportunity to become part of a progressive, established business that genuinely cares about its people and their future.

Here’s what you can look forward to:

• Competitive remuneration package – Recognising your skills, experience and contribution to our business.
• Career development and progression – Genuine opportunities to learn new skills, take on additional responsibilities and advance within our organisation.
• Supportive leadership – Management that values open communication, continuous improvement and investing in the success of our Team.
• A positive Team culture – Work alongside passionate, experienced professionals who support one another and celebrate success.
• Variety in your working day – Enjoy a diverse role where no two days are quite the same.
• Training and development – Learn about our automotive brands, business operations and systems while developing valuable professional skills.
• Paid birthday leave – An additional opportunity to enjoy your special day.
• Active social club – Enjoy opportunities to connect with colleagues outside the workplace.
• Long-term career security – Join a respected, locally owned and award-winning business with a strong future.
• A professional working environment – Be part of a business that takes pride in its facilities, presentation and commitment to excellence.

About the Role

As our Receptionist / Customer Experience Coordinator, you’ll be at the heart of our Dealership operations, supporting our customers and Team members across all departments.

You’ll play an essential role in ensuring our customers receive a warm, professional and memorable experience, whether they’re visiting our showroom, booking their vehicle for servicing or contacting us by telephone.

Your responsibilities will include:

• Customer reception and hosting – Warmly welcoming customers and visitors, ensuring they feel comfortable, valued and appropriately assisted.
• Telephone management – Professionally answering incoming calls, responding to enquiries and directing customers to the appropriate Team members.
• Service bookings – Assisting customers with booking vehicle servicing, repairs and other Dealership appointments.
• Customer experience – Going above and beyond to deliver an unparalleled level of customer service at every opportunity.
• Administrative support – Assisting Team members across our Sales, Service, Parts and Administration departments with a wide variety of tasks.
• Payment processing – Handling customer payments, issuing receipts and assisting with daily transaction reconciliation.
• Banking and accounts support – Assisting with banking, financial administration and other general office duties.
• Vehicle deliveries – Supporting our Sales Team with the administration and coordination of customer vehicle deliveries.
• Communication and coordination – Helping ensure information flows efficiently between departments and customers receive timely assistance.
• General Dealership presentation – Helping maintain a welcoming, organised and professional reception and customer environment.

This is a varied and rewarding position that provides valuable exposure to all aspects of our business.

We encourage our Team members to take initiative, share ideas and contribute to continually improving the way we operate.

Skills and Attributes We’re Looking For

While previous reception, administration or customer service experience would be advantageous, we’re equally interested in finding someone with the right personality, attitude and willingness to learn.

Ideally, you’ll bring:

• A warm, friendly and genuinely positive attitude.
• Exceptional customer service skills and a natural ability to connect with people.
• A professional manner and pride in your personal presentation.
• Excellent verbal and written communication skills.
• Strong organisational abilities and attention to detail.
• Confidence answering telephone calls and communicating with customers.
• Good computer skills and the ability to learn new systems.
• The ability to multitask, prioritise responsibilities and remain composed in a busy environment.
• A proactive, flexible approach and willingness to assist wherever needed.
• Honesty, reliability, integrity and a strong sense of responsibility.
• A genuine Team-first attitude and desire to contribute to the success of others.
• A willingness to embrace new challenges, develop your skills and continually improve.

Previous experience handling payments, banking, appointment bookings or general office administration would be beneficial, but isn’t essential.

Most importantly, we’re looking for someone who brings energy, enthusiasm and a genuine passion for helping people.

We can teach you our systems and processes, but a great attitude, strong work ethic and natural ability to make people feel welcome are qualities we truly value.

An Opportunity to Build Your Career

At Morrell Motors, we believe that great careers are built through opportunity, encouragement and continuous learning.

This position offers an excellent introduction to the automotive industry and provides exposure to multiple areas of our business, including Sales, Service, Parts, Finance and Administration.

For the right person, there are genuine opportunities to develop additional skills, take on greater responsibilities and progress into more specialised or senior roles as your experience and confidence grow.

Whether you’re already an experienced receptionist looking for a fresh challenge or someone with exceptional customer service skills wanting to establish a long-term career, we’re interested in what you can bring to our Team.

We don’t simply want you to succeed in your role today. We want to help you build the skills and confidence to achieve even more tomorrow.

Position Details

Position:  Receptionist / Customer Experience Coordinator

Location:  Morrell Motors Ltd, 17 Waikato Street, Taupō

Working Hours:  Monday to Friday, 8:00am – 5:00pm

Employment Type:  Full-time, permanent position

Remuneration:  Competitive package based on experience, skills and suitability.

Start Date:  By mutual agreement, with an immediate start available for the right applicant.

Be the welcoming face of Morrell Motors. Help us create exceptional customer experiences. Build a career you can be proud of.

Take the Next Step in Your Career

If you’re looking for an opportunity to become part of a successful, progressive business where your attention to detail, contribution and willingness to learn will be genuinely valued, we’d love to hear from you.

At Morrell Motors, we’re proud of what we’ve achieved, but we’re always looking for ways to be better – for our customers, our business and, most importantly, our Team.

Join a business that’s moving forward. Join a Team that’s invested in your success.