What our customers have to say
“Service with a smile.” This may be a hackneyed saying but to describe Morrell Motors it is incomplete and should read: “Service with a smile and second to none for efficiency.”
We have been customers for over 30 years and have had impeccable service for our Subaru’s, even to the extent of a home visit to solve a problem. Garry and Mark have been superb people to deal with – like dealing with good friends! We have no hesitation in recommending Morrell Motors and their great staff to anyone who wants honest, friendly, expert, and efficient service.
Athol & Kathleen Lonsdale
Subaru Outback 2.5l Premium AWD, Taupo.
We moved to Taupo in 2009 and needed a new provider to service our Subaru Outback. Morrell Motors were the local Subaru agents so we contacted them. The care and attention we received from the outset was outstanding. Over nearly 50 years we have bought and sold quite a few motor vehicles and had contact with a range of motor vehicle dealers.
Without doubt the Morrell’s are in a class of their own. They put their customers first and are friendly, sincere and very professional.
In 2017 we purchased a new Subaru XV from Morrell Motors. It was the best ‘new car purchase experience’ we have had. Mark Morrell was excellent to deal with and Steve (servicing) is a great person and top technician who will patiently explain all the high-tech stuff and (we are certain) can fix anything. We feel fortunate that we have such reliable, trustworthy, and competent people to handle our motor vehicle needs.
Liz and Mike Keys
Subaru XV 2.0I Premium AWD, Taupo.
We have long been Subaru drivers, though mainly through leasing work vehicles – Subaru Forester’s and Outback’s. While Morrell Motors have always maintained these cars for us, it wasn’t until a few years ago when they became the full Subaru Dealership that we were able to arrange the lease directly here in Taupō. We were very pleased we could do this given the two decades of faultless service we have received from Garry, Mark, and the rest of the team at Morrell’s.
In early 2019 we opted to purchase a Subaru XV. We got fantastic support from Mark who sourced the car we wanted in a very short timeframe to meet what we had thought was an unrealistic deadline. Everyone at Morrell Motors is enthusiastic about cars, Subaru’s in particular, and they pass that on whenever we deal with them. Mark spent a lot of time with us when we bought the car to make sure we understood everything about the vehicle, how to enjoy driving it, and to plan its servicing.
We have had great service from Morrell’s over the years and have always felt confident in their work. We have no hesitation to recommend them to anyone considering buying a car, having one maintained, or just general automotive advice.
Geoff & Debbie Thorp
Subaru Outback 2.5I Premium AWD & XV 2.0I Premium AWD, Taupo
I have dealt with Morrell Motors for 18 years since I first came to Taupo. During that time I have had several makes of vehicle and they were all serviced to a high standard by them. Any problems were communicated and the options/solutions were advised. For some time they knew I was interested in trading my vehicle for a Subaru Outback and anything they thought would fit the bill they were pleased to offer to get my thoughts on it. As I was in no hurry to do this it took some time. During this time I was always received with a friendly helpful viewing of their vehicles. Finally I did commit to an immaculate late model car and the trade-in and hand over was completed in no time. The car is everything they said it was and is a beautiful thing to drive.
I can recommend the team at Morrell Motors to anyone wishing to purchase a vehicle with no pressure sales, but friendly and knowledgeable information to help with a choice to get what is suitable for you.
Subaru Outback 2.5I AWD, Taupo
Hello Mark and the Team,
I just love my new Impreza. We weren’t actively looking to replace my car, bit did have friends who had recently purchased an XV, and were very happy with the service they had received from you. On visiting your premises out of interest, we were very impressed with the presentation of vehicles and the great interaction from Mark. We just happened to time the visit when there was an excellent deal going which was too good to walk away from.
As any good Kiwi would do, we visited other Dealerships to see what else was out there to compare with. Mark, you were honest and upfront with every detail, and your product knowledge is impressive! You were honest with your trade in price. Your demonstration drive was clear and helpful. It was a ‘no brainer’ – we dealt with you, and have no regrets.
The Impreza comes into its own, especially on our first drive over the Napier-Taihape Road, one which we have travelled many times before in a variety of vehicles. It was fantastic! And so much fun. I have also noticed that by using the safety features such as adaptive cruise control, that fatigue levels from driving have very much reduced. I now approach more challenging journeys with more confidence.
Thank you. We are very happy.
Valerie & Noel Wilkins
Subaru Impreza 2.0I AWD, Motuoapa
Buying a vehicle, let alone a new one is quite an uninspiring and often confusing exercise. That’s certainly the feeling we had when we considered an update earlier this year. So with some trepidation and loads of scepticism, we were enticed into the market with a budget and a shortlist that included Subaru. We’d been having our vehicles serviced at Morrell Motors as agents, and met up with Mark at this stage to consider the ‘new car’ options. Mark listened to our needs and soon had us with some information and options to consider. His product knowledge and service are second to none, even amongst his Subaru dealer network, as we had occasion to visit also. Mark is very attentive to your understanding of making sure you get the best product for you – and we could not be happier with the choice of XV we now have. Our shortlist of vehicles was soon eliminated, and Mark took very good care of the sale and after-sales experience to delivery with us. Very professional and trustworthy approach to vehicles and customer service. Would I buy again from Mark Morrell? Of course!
Craig & Jenny Orr
Subaru XV 2.0I Premium AWD, Taupo
Since moving to Taupo three years ago I have been dealing with Morrell Motors for all my motoring needs. They first serviced my Jaguar when I mostly dealt with Sean who has always been very helpful and friendly and then six months ago I upgraded to a Subaru Premium XV AWD. Mark has made the transition from my old loved Jag to my new vehicle so easy. At first I was a little overwhelmed by the new technology but Mark has been amazing and so patient with me explaining and sharing his knowledge of the vehicle. He is always available on the phone to answer my questions on the occasions I have phoned him when out on the road and I have not understood something about the vehicle. Even when he is busy he always calls me back within minutes. I love my new car and always feel comfortable and warmly welcomed by Mark, Sean, and the team when I visit the Dealership. They have always treated me with respect and given me thorough and personal service. Their after sale service is second to none and I would highly recommend Morrell Motors to anyone who is looking to purchase a new vehicle or a great place to have your vehicle serviced.
Subaru XV 2.0I Premium AWD, Taupo
It is with genuine sincerity that I recommend Mark Morrell and the team at Morrell Motors, Taupo.
Having firstly, bought a second hand car from Mark a few years ago and received excellent service (right up to Mark meeting me later after normal shop hours, to do the paper work required because this was the only time that suited me), along with amazing after purchase service care from the workshop staff, I recommended them to a close friend of mine from out of town and she ended up buying her present car from Mark also. When it came time to purchase my next vehicle, I had no hesitation in knowing who I wanted to deal with.
I have now bought a new Subaru XV which I love, and which I highly recommend. Mark again was amazing. I can see he is very passionate about his job and the cars he sells. Along with this, he wants his customers to be happy and confident in what they end up buying and driving. He took me out twice (and would have done more had I needed him to), on the road to show me what features my present car had and to ensure I felt it was going to be the car for me. While I was deciding, he kept in touch without being pushy.
I trust Mark, like dealing with him, find him very personable and genuine. There is a very nice atmosphere of a successful, friendly family business whenever I am there. I now travel from Rotorua to have my services done and find these efficiently handled and always done in the time that has been advised. Nothing is too much at Morrell Motors – you should give Mark a call next time you are car hunting.
Subaru XV 2.0I Premium AWD, Rotorua
To sum up our experience with Morrell Motors: We strolled onto the premises at Morrell Motors as strangers looking for a vehicle… but were met like friends who have been away for a while… And we left as part of the Subaru family…
We have had nothing but very efficient and friendly service, backed by unparalleled product knowledge and genuine concern for our happiness and satisfaction….
Buying our new Subaru from Morrell Motors was for sure one of our better choices in life….
William & Michelle Pieterse
Subaru Forester 2.5I Sport Plus AWD
We purchased our new Subaru XV from Morrell Motors in Taupo and absolutely love it. It is everything that we were looking for in a car plus has lots of extra features that you would only expect from a more expensive vehicle. Both Mark and Garry were extremely helpful when demonstrating the car’s features and answering my endless questions.
There was never any pressure to make a decision or sales pitch or sweetener as you often get with car dealers. The after sales service is awesome. When my phone disconnected itself from the Bluetooth and I couldn’t reconnect it I took the car back in. Instead of directing me to the workshop, Mark patiently took me through the steps and got it connected again.
We highly recommend anyone looking for a car – whether new or second hand – to go and see Morrell Motors.
John & Allison Lozell
Subaru XV 2.0I Premium AWD
After searching for more than a month at local car Dealerships in the Bay of Plenty and Auckland, I found exactly the car I was looking for on Trade Me — a Dealership demonstrator Subaru Forester at Morrell Motors with low mileage and a good price.
I have never brought a car online before, sight unseen, but I was reassured by Mark Morrell that this vehicle was a great car with good features and a great safety rating. I was very pleased when the car was delivered to me in Opotiki that it looks and runs even better than I expected. The process of buying the car was simple and straightforward. Since then, I have driven the car to Morrell Motors for a routine maintenance check, and again, I am pleased with the efficiency and thoroughness of the service provided. I highly recommend Morrell Motors for a solid car buying and car service experience.
Subaru Forester 2.5I SLT AWD
To the Team at Morrell Motors,
After moving from Auckland to Taupo it was time to trade-in our BMW. Various dealers in Taupo were visited and finally we settled on Morrell Motors. We explained to Mark our vehicle requirements and ended up purchasing the Outback 2.5I Premium. I have to say the easy style, no nonsense, and business-like manner of Mark sold us on Morrell’s.
The Service and Administration team are a pleasure to deal with – no hassles, service completed on time and the vehicle is valeted.
Great work guys – it is a pleasure to visit the Morrell showroom.
Chris & Mary Sharples
Subaru Outback 2.5I Premium AWD
We purchased our new Subaru XV Premium through Morrell Motors and were most impressed with how easy Mark made the whole buying process. There were many new safety features on the XV that we were unfamiliar with and Mark was happy to spend the time to ensure we understood their purpose and how they worked.
When we have taken the car back to Morrell Motors for routine servicing the team have been friendly and efficient.
Our daughter, who lives in the Coromandel, was interested in a new Subaru Outback Premium and Mark was able to put together a deal that was very competitive and he delivered the car to the Coromandel for them.
It is obvious that having satisfied customers is important to Morrell Motors and we are confident in recommending them.
Noel & Lyn Thomas
Subaru XV 2.0I Premium AWD
I purchased my Subaru from Morrell Motors after spotting their advert online. As I live 4 hours away from Taupo, I anticipated some problems with delivery, service and also a sight unseen vehicle purchase and trade in from my side. I was, however, blown away by the outstanding service from Mark, his excellent and timely communication, and his eagerness to take all the stress out of the purchase and trade-in. He arranged for the vehicle to be personally delivered to me, and the gentleman and lady who presented me with the vehicle spent an hour going over all the car’s gadgets and bells and whistles. Also in the boot was a beautiful hamper of treats and champagne.
I would recommend using this dealership if you want excellent service… if I ever trade-in my gorgeous car, I will definitely be using Morrell Motors again. Nothing was too much of a problem for them.
Subaru Outback 3.6R Premium AWD
We have owned Subaru’s for more than 25 years and recently purchased a 2018 Subaru Outback Premium from Morrell Motors, Taupo. We have also had our 2012 Subaru Outback serviced several times there. At all times the staff of Morrell Motors have been courteous, proactive and customer focused.
The exceptional level of personalised service has been greatly appreciated and we have no hesitation recommending Morrell Motors to future clients.
Peter & Susie Hobman
Subaru Outback 2.5I Premium AWD
Late last year we were in the market for a new vehicle and while on holiday in Taupo called into Morrell Motors to view the range of NEW Subaru’s. As an out of town client, from the moment we stepped into this family owned business we were highly impressed with the friendly manner of all the team and their willingness to meet our needs. Following this initial meeting and selection of a vehicle, Mark kept in touch regarding all attention to detail and the vehicle delivery date.
We highly commend Mark for the seamless way in which the transaction was conducted through to receiving the vehicle. The follow up service exceeded our expectations and we could not be happier with our vehicle and the exceptional way Morrell Motors conduct their interpersonal relationships with us as a valued client.
Tim & Jane McJorrow
Subaru XV 2.0I Sport AWD
I had been looking round for a car for some time, nothing had really spiked my interest. One day I saw a Subaru SUV and I liked the shape so we decided to go to Morrell Motors to check it out. Mark was so friendly and helpful going over the features of the vehicle and pointing out the differences between them, we were with him a long time and l was asking questions which he answered easily – nothing was a problem, he was very knowledgeable and patient. We arranged to have a test drive and Mark went through the features of the car. There was never any pressure to make a decision or to buy, just always happy to answer more questions. The service we received was fantastic. The day of collecting the car, Mark allowed over an hour so he could once again run through the features of the vehicle, ensuring I was comfortable. He has also reiterated that I can text or phone him anytime with questions. I have done that and he is always there to help.
Awesome stuff Morrell Motors.
Subaru XV 2.0I Premium AWD
A couple of years ago my husband and I needed to change our vehicle as our grandchildren were increasing and beefing up!!!!! Keen rugby players.
We heard Morrell Motors stocked Subaru vehicles so attended their first promo evening. We are so impressed with this family along with the other staff we met, and after being offered a very fair trade-in price for our Mazda we purchased a beautiful Subaru XV. A great vehicle and we have been so pleased with the follow ups, servicing, and the helpful young lady on the phone. Then a year later our grandchildren had beefed up more with more luggage room required –seriously– so we purchased the Outback and that is perfect for these big kids.
We met Morrell Motors as strangers and continue as friends but mostly love these Subaru’s. They’re a smooth as ride and drive, economical to run, and fit our requirements perfectly.
Thank you Morrell Motors.
Elwin & Lois Hockly
Subaru Outback 2.5I Premium AWD
When I bought my XV from Morrell Motors and traded my Vitara, Mark could not have been more helpful. Brilliant. He showed me how to use all the features of the car and was very helpful when I called in a few times to go over some of the newest features again.
I love the car and am very grateful for the help Mark gave me in choosing the right car. When the XV was serviced I was offered a courtesy vehicle which was very welcome and the staff were very pleasant and helpful.
I have no hesitation recommending Morrell Motors to anyone wanting great honest advice.
Subaru XV 2.0I Premium AWD
The service we have received from the first time we stepped across the showroom door has been excellent. Mark Morrell took his time to present the Outback to us in a very thorough manner and demonstrated all of its features in a clear and logically ordered way. Mark ensured we fully understood everything and never rushed his knowledgeable presentation. Mark’s manner was always friendly and open. The trade-in and purchase process was managed efficiently and effectively for both parties.
Since the purchase we have had the car serviced twice (we could have opted to have this done in Tauranga but decided to return to Taupo as we were initially impressed with the reception we received) and each time been very pleased with the service and the attention to detail. We would have no hesitation recommending Mark and his team to our friends and respective buyers.
Terry and Dallas Collett
Subaru Outback 2.5I Premium AWD
I can only say that I had excellent attention and instant communication with Morrell Motors. All matters were attended to by return and explanations were explicit. I was thoroughly satisfied and the atmosphere was extremely pleasant, which was why I bought my XV from them.
Subaru XV 2.0I Premium AWD
Hi Mark. Thanking you for the fantastic service and advice on our latest purchase of the Subaru Forester Premium. The vehicle has lived up to its reputation and is a dream to drive. I feel safe and there’s ample space for all the toys like bikes and golf clubs etc. Your service has been exceptional. Thank you.
Subaru Forester 2.5I Premium AWD
We were looking to trade our small car for something larger and called into Morrell Motors on a Saturday afternoon to look at the Subaru Outback where we were greeted by Garry, we briefly looked at a secondhand one. With the 2018 model just released we arranged to return when the new model arrived, it was at this point that we first met Mark. We were very impressed with Mark’s approach, he took us out for a demonstration and explained everything so that we really understood the car, we then took a test drive on our own. With the deal done we arranged to pick up a car at a later date that coincided with a planned road trip. On picking up the car Mark had realised that it was our wedding anniversary and had a basket of goodies loaded in the boot.
Mark is so professional and dedicated to top service, also very passionate about his cars that I felt that he was almost sad to see it leave his yard. He phoned a day latter to make sure that the car was going OK; (probably checking that we were looking after it!). The car has now had its second service and a small warranty problem sorted at short notice by Morrell Motors where everyone greets you with a smile and happy to go out of their way to provide the top service everyone talks about. It is what you can only get at a family owned business and well worth the distance from Rotorua. A great car from a great Dealership.
Thank you Mark, Garry, and the team at Morrell Motors.
Subaru Outback 2.5I Premium AWD
l decided to shop local for my second Subaru XV in 2018 and have not been disappointed. Morrell Motors has exceeded expectations with customer service before, during and after making the sale! The car’s performance has met all promises, servicing is prompt and efficient and a free valet each time is an added bonus.
Subaru XV 2.0I Premium AWD
Word of mouth is always the best form of advertising, when I was looking to buy a new vehicle a friend said “Go and talk to Mark at Morrell Motors, he will look after you”, and he did, and now a number of friends and acquaintances in the area where I live are also driving around in NEW Subaru’s purchased from Morrell Motors.
When you walk into Morrell Motors it has a good atmosphere, you can sense a well-run business, all the staff are very helpful and friendly in their approach. I found Mark to be very honest and straight forward to deal with, never pushy or trying to put you under pressure, just there to help you make a decision to buy the right vehicle to suit your needs. Mark’s knowledge and enthusiasm for the Subaru marque is infectious and I came away with a vehicle that exceeded my expectations and is always a pleasure to drive.
Sean and his service team have a very professional approach and are great to deal with. When I took my car in for its first 5000km service, it was a cold wet and windy day; Sean said he would need the car for 1.5 to 2 hours. My wife and I went off while the car was being serviced, doing some shopping to fill in the time. An hour later I had a call from Sean to say the car was ready, because it was such a wild wet and cold day he decided to get onto our car right away and rush it through so we could get out of the weather. I find that is typical of the friendly thoughtful service you get from Morrell Motors. I would highly recommend them.
Subaru XV 2.0I Sport AWD
I purchased a vehicle from Mark last year 2018 and couldn’t be happier with my purchase. It was a 2010 Volkswagen Golf GTI and is the perfect mix of performance and economy. The level of service I received was of the highest level and Mark was very accommodating when I requested to have the vehicle for an overnight test drive so that I could get a real feel for the vehicle. The vehicle was extremely well presented and the team at Morrell Motors even offered to help with additional accessories such as roof racks and roof boxes. The purchase process was very simple and the paperwork easy to understand with no hidden fine print. I would highly recommend Morrell Motors.
Volkswagen Golf GTI
Hi Mark, my wife and I would like to pass on our appreciation for your helping us on the purchase of our XV Subaru at Christmas time. Your running commentary on the test drive was great, the things this car has is amazing also the help I got from your staff setting up the car system for my new phone and the nav map app was no problem. We have been asked by friends and family what we think about the car and I tell them all to buy one! Once again thanks for your friendly service and attention, see you at our next service.
Pauline & Stephen Petty
Subaru XV 2.0I Sport AWD
We are very pleased with our new Outback and appreciate the extras that were included in the purchase price. Tow bar, boot liner and bumper protection pad (and hamper!).
We found you and your company excellent to deal with and would recommend Morrell Motors to anyone wishing to buy a new Subaru. Once again, thank you very much.
Subaru Outback 2.5I Sport AWD
The Subaru I bought from you is running well and I will shortly be bringing it in for service. As you know, this is not the first vehicle I have purchased from Morrell Motors and my reason for coming back to you is very simple.
Firstly, your family business has a great reputation and that can only have been achieved by long term customer satisfaction and the level of service you provide. That extraordinary service is not only obvious at your sales yard, but also in the workshop. Nothing, it seems, is too much trouble.
Secondly, and unusually, your warranty is an honest contract. Any minor problem has never been questioned, is promptly handled and at no cost to me. In this day and age of suspect advertising, your word is truly your bond.
Lastly, I suggest you think twice about spending too much money on large media campaigns. I say that because most Taupo residents understand yours is a complete package and is not a full page of extravagant claims that are rarely met.
Congratulations to you and your team.
Subaru Legacy 2.0I B-Sport AWD
I was looking on Trade Me for a replacement round-towner for my company and found just what I was looking for at Morrell Motors in Taupo – a SMART BRABUS, small, peppy and an ideal attention grabber for the company. It had only been placed on the Trade Me site a few hours before I started looking – karma!
Playing Ping Pong e-mail negotiations with Mark, the sales manager at Morrell Motors and a most obliging chap, a tentative deal was made. So up-to Taupo I drove to be met by Mark with the fully groomed and serviced Smart car sitting well displayed on the most prominent area of the forecourt. Morrell Motors is a family business and is the Mercedes-Benz local service agent as well as other top car brands for the Taupo area. It is kept spotless both showroom, forecourt and service area a pleasure to visit.
After a test drive the purchase was formalised and a trade in price agreed with no problems incurred for either party. Mark arranged the transfer of the personalised plates CR8NRG and back to Wellington I drove, very pleased with the deal done and the service provided by both Mark and the team at Morrell Motors. Since then Mark has been most obliging in obtaining a replacement key from Mercedes-Benz in Europe.
I could not fault the service and would recommend them to anyone needing quality service.
To Mark, Garry and the team at Morrell Motors Taupo.
A sincere heartfelt thank you for the recent exemplary experience afforded us in the sale of our Campervan, Mitsubishi Lancer and purchase of our Subaru Outback 3.0R.
Your attention to communication, presentation, perseverance and care in the sale of the Campervan without prejudice of purchasing a vehicle from you made us feel personally valued.
Mark THANK YOU your product knowledge and understanding of our requirements in upgrading to a 4WD from the immaculately prepared stock allowed us great choice resulting in a purchasing decision of enviable competitive ownership of the 3.0R. Just great!
After sales service has made us feel valued, dealt with promptly and reassuringly honest.
Garry THANK YOU for the friendly timely workshop experience last week, much appreciated.
TEAM MORRELL MOTORS, please feel free to use this letter however you feel appropriate.
TAUPO can be proud of the SUBARU DEALERSHIP.
Peter & Nely Haden
Subaru Outback 3.0R AWD
Anamata CAFE purchased two vehicles from Mark Morrell at Morrell Motors – not because we needed two but because the first one was involved in an accident and then had to be replaced. In our Youth Health service the car is driven many kilometres by a variety of drivers; we needed lots of space for classroom equipment and to take passengers, Mark’s suggestions were sensible and cognisant of our needs. The quality of the cars and of the after sales service exceeded our expectations.
Mark’s level of service; his honest, open and direct communication and his willingness to listen to our requirements were all exemplary. Mark was open about the trade in we would get and realistic about the funding a not for profit organisation has.
We have no hesitation in recommending Mark at Morrell Motors, his manners and customer service are second to none.
Toyota Corolla GL
For customer satisfaction, I soundly endorse Morrell Motors for service second to none.
The car I purchased arrived to me exactly as portrayed on your computer advertisement.
On a personal level, you were polite, fair, and considerate and what you said you would do you did promptly.
Because of your expertise and efficiency, and considering the transaction took place long distance the total experience was for me, pleasant and relaxed.
Nelson, South Island
We moved to Taupo in September 2013 and on our top priority was hunting for a car. We were recommended by a friend to approach Mark as they had a fantastic buying experience too.
On our first meeting we immediately felt comfortable with him as he was not at all pushy and was very honest in recommendations with what we required as a family with 2 young kids. Mark showed a lot of empathy for our situation instead of brushing us off as we were brand new to New Zealand and we would need to establish credit history before we could purchase a vehicle through financing. He gave us some suggestions for us to explore and at the end the best option was for us to make a withdrawal from our overseas bank and wire it over.
We are so grateful for Mark to hold the Subaru Forester for us after placing a deposit whilst we went through a painful and time consuming process with the banks. Mark was so patient with us and we couldn’t be more thankful. Finally we got the car! Mark even went out of his way to drive the car over to our house and help me fit the baby capsule and booster seat for my kids. And till this day, if we had any issues or concerns he is always so approachable, sincere and would bend over backwards to help. Overall, we are really happy to have purchased our car from Morrell Motors and we will not hesitate to go to Mark again for our second car and would be happy to recommend Morrell Motors to our friends.
Paul & Katherine Froggatt
Subaru Forester 2.5I XS AWD
I find Mark absolutely amazing to deal with he knows all the right questions to ask so that he can ensure you get the perfect vehicle, I have purchased two cars through Mark and have been extremely happy with both, l loved my little swift it was perfect, then when I had my beautiful daughter Mark then gave me a great trade and put me in the perfect car for my family. Mark and the team at Morrell Motors give a professional, friendly and best part of all a really personal experience from a warrant to purchasing a new car I would highly recommend them they are 5 star.
Suzuki Swift & Toyota Avensis 2.0 Wagon
About 6 months ago we stayed overnight in Taupo, we decided to check out the car yards as we were looking to replace our ‘people mover’ Morrell Motors was our last stop. We were told that they direct import vehicles and we were assured they could get us exactly what we wanted. As we felt very comfortable and confident with Mark, we decided to go ahead and filled out the paperwork, then continued on with our trip. Within a couple of days Mark had found a couple of vans that fitted our requirements, we chose one and Mark did the rest. We were amazed how quick and easy the whole process was. It took around 6 weeks for it to arrive in Taupo, then Morrell Motors made sure everything was how it should be. Mark had said they would deliver it to our door, at no cost to us, but we decided to meet halfway. We were more than delighted with the van when Mark arrived. It was in absolutely perfect condition. We have had no problems with it since and would have no hesitation in recommending Morrell Motors to anyone wishing to have a vehicle imported. Thank you Mark it was such a pleasure dealing with you and we hope we can do it again some time.
Christine and David Drysdale
Toyota Estima Aeras V6
When looking on Trade Me to change my vehicle, I found Morrell Motors website. They appeared to have some interesting stock so my wife and I made a trip to Taupo. We were unsure of what we wanted exactly, apart from needing a vehicle with good economy around town and in the country and with a boot large enough for two sets of golf clubs! After speaking with Mark on the car court, he suggested we took a test drive in a VW Golf. We respected his opinion immediately as we took an instant liking to him, but unfortunately he did not have a Golf for us to test drive. Mark suggested that, if we liked the performance of the Golf, he would be happy to import one which was to our specifications i.e. Model, price, colour, upholstery, mileage etc. giving him a lead time of 6 weeks delivery. We agreed to this and were totally confident to put this in Mark’s hands as we had already assessed him to be an honest and reliable person to deal with. We are delighted with the car and when, or if, I want a change of car, I will have no hesitation in returning to Morrell Motors to do so. Thank you Mark!
Adrian & Vanda Thrupp
Volkswagen Golf TSI
I have been a customer of Morrell Motors for more than twenty years and have enjoyed being involved with a family business in Taupo. Five years ago I bought from them a Mercedes C200 Coupe and have just replaced it with a 4 door C200 which at Mark’s suggestion they imported for me. It was delivered just four weeks after being purchased at auction in Yokohama and arrived in as-new condition. My dealings with Morrell Motors have been most satisfactory. Mark is helpful and honest and I recommend him to anyone thinking of importing a vehicle.
Mercedes-Benz C200 Coupe & Mercedes-Benz C200 Sedan
After looking around various car sales businesses looking for a vehicle in November, Morrell Motors, was the only company that actually offered to get me the car I wanted. I already knew of their company longevity and loyalty through a friend, and did not hesitate to take up their offer. Mark has given very professional and courteous service to me, and kept me informed throughout the process of importing ‘my’ vehicle. It was an amazing feeling to know I could sit back and someone else was doing all the hard work to make the right vehicle available to me. I just had to turn up on the day it was ready to drive away. I was confident that it would be a quality car and in the condition they had described. Thank you Mark, and thanks to your team at Morrell Motors – I’m just so happy with my vehicle. I haven’t had it a month yet but have already driven 2,000km’s; it hum’s along! (My Great Dane sleeps in the back very relaxed.)
Mitsubishi Outlander 4WD
I would like to take this opportunity to say that the quality of service offered by Mark and Morrell Motors has been highly impressive. Every aspect of your service has been outstanding and every member of staff has been courteous, polite and reliable, I am continually impressed by the excellent service that Morrell Motors provides. It makes a pleasant change to deal with a company that takes pride in providing a first class service. I have no problems at all in recommending your company.
Andy & Louise Brown
I was very impressed by Morrell Motors. There was none of the pushy salesmanship I’ve experienced with other car dealers. Questions were answered clearly and I wasn’t placed under any pressure either to make a quick decision or to spend beyond my budget. Also, because I didn’t have my own transport at the time, Mark delivered the car to me, 20 kilometres outside Taupo. I’ve had no problems with the vehicle in the three months since I bought it and I’ll certainly take it to Morrell for servicing.
Honda CRV IL-D 4WD
I recently purchased a Subaru Outback from Morrell Motors and I thoroughly enjoyed the whole experience it was by far the best car buying experience I have had. At no time did I feel pressured to buy any car from Mark. I found Mark and everyone we dealt with very helpful, friendly. They were happy to answer any questions I had and were helpful with any requirements I needed. I would have no problem recommending Morrell Motors to anyone and have done with family and friends. I look forward to future dealings with the team as I will be getting all my WOF’s and car services done at Morrell Motors.
Subaru Outback 2.5I AWD
My Wife and I were very satisfied with the service that you and your company provided for us. We found your salespeople very helpful and not at all pushy, which we appreciated.
We are very pleased with the Subaru Outback, which has proved to be an excellent motor vehicle. After owning a CRV for many years we have appreciated the Subaru’s cornering ability and its power when needed.
It was a pleasant experience dealing with you.
Thank you once again.
Subaru Outback 2.5I AWD
Collingwood, South Island
Good Morning Mark,
Thank you for the email last Wednesday. We were very impressed with the effort made to present our camper for sale in the most professional manner especially the photos to go on the internet sites. Our delight was realising the site selected for the photo shoot was just brilliant. Combined with the description of the camper confirms for us every confidence in Morrell Motors represented by yourself.
Peter & Nely Haden
On behalf sale of Nissan Caravan Camper
Thank you for the opportunity to buy that fabulous car, it’s been a pleasure working with you over the past couple of days nice and smooth, you are good at what you do keep up the excellent work.
Holden Commodore SV6
Good Evening Mark,
Thanks a lot for the owner’s manual for the Forester, went for a drive to pick up a dog barrier tonight which is the longest drive since picking it up and yes it’s a nice car to drive with all the bits and pieces which makes the Aussie taxis pretty dull for comfort!
It’s really nice to own a car which is close to mint condition hence the dog barrier to keep them in the back. Pam loves driving it as well which is great. Hope you and the team have a happy Christmas.
Keith & Pam Draffin
Subaru Forester 2.0XS
Thank you Morrell Motors for the quality service you have provided us, in the past 6 years since we met you, we have never looked elsewhere. Your wide variety of vehicles gave us many options to choose from and most of all you were able to source the exact vehicles we needed. We have had no problems at all because you provide quality mechanical scheduled service. The four quality vehicles we bought from you were not only in our affordable price range but were also worth every dollar we paid. We most appreciate the after sales service we continue to enjoy from the whole team, always willing to go the extra mile. We highly recommend you.
Tam & Peggy Mpofu
Toyota Blade & BMW 320I
We have used Morrell Motors for our vehicle purchases and servicing for almost 13 years. We have always found them to be very welcoming, friendly and professional. We have brought several good quality vehicles from there over the time we have dealt with them, and we’re more than happy to travel back to Taupo to see them as we can be assured that the great service will continue.