MORRELL MOTORS LIMITED
PRIVACY POLICY & TERMS OF USE

  1. Introduction

This Privacy Policy applies to Morrell Motors Limited (Company Number 243035) (“Morrell Motors”, “we”, “us”, “our”) and explains how we collect, use, store, and disclose personal information.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand) (“Privacy Act”), including the Information Privacy Principles.

“Personal information” means any information about an identifiable individual.

This policy applies to customers, prospective customers, contractors, and any individuals who interact with us.

  1. Purpose of Collection

We collect personal information for purposes including:

  • Providing and supplying vehicles, products, and services
  • Processing transactions and vehicle registrations
  • Facilitating test drives, loan vehicles, and servicing
  • Communicating with you about products, services, safety notices, and recalls
  • Marketing promotions, offers, and events (where permitted)
  • Improving and personalising customer experience
  • Managing and improving our business operations

We generally use your personal information only for the purpose for which it was collected, or for related purposes that you would reasonably expect.

If you choose not to provide required personal information, we may be unable to provide certain services.

  1. Types of Personal Information Collected

The personal information we collect may include:

  • Name
  • Address
  • Contact details
  • Occupation
  • Driver licence details
  • Vehicle and transaction details
  • Any other information necessary to provide our services
  1. How We Collect Personal Information

We collect personal information in a variety of ways, including:

  • Directly from you (forms, website, in person, phone, email)
  • Through transactions and service interactions
  • From authorised third parties
  • From publicly available sources
  • From the Motor Vehicle Register (see Section 5)

We collect information lawfully and fairly and take reasonable steps to ensure it is accurate, complete, and up to date.

  1. Access to Motor Vehicle Register

As part of completing a vehicle transaction, we may need to access or verify information through the Motor Vehicle Register in accordance with section 241 of the Land Transport Act 1998.

This may include:

  • Confirming vehicle ownership details
  • Verifying registration status
  • Ensuring legal compliance for transfer of ownership

Access to this information will only occur where it is necessary to complete a transaction or meet legal requirements.

  1. Opting Out of Motor Vehicle Register Access

Where legally permitted, you may request that we do not access your information via the Motor Vehicle Register.

However, please note:

  • Opting out may limit our ability to complete certain transactions
  • In some cases, access is required by law and cannot be waived

You can manage your Motor Vehicle Register privacy settings here:
https://transact.nzta.govt.nz/transactions/PersonalInfoAccess/entry

You can also request that your personal information is not displayed during a Motor Vehicle Check by visiting:
https://transact.nzta.govt.nz/v2/revoke-authorised-access

  1. Disclosure of Personal Information

We may disclose your personal information to:

  • Related companies
  • Vehicle manufacturers and distributors
  • Insurance providers
  • Finance companies and credit reporting agencies
  • Government and regulatory authorities
  • Service providers assisting our operations
  • Law enforcement agencies
  • Any person you authorise

We only disclose information where permitted by law or with your consent.

  1. Overseas Disclosure

Some recipients of your personal information may be located outside New Zealand.

We will only disclose personal information overseas where permitted under the Privacy Act and where appropriate safeguards are in place.

  1. Cookies and Website Analytics

We may use cookies and third-party tools (such as Google Analytics) to collect information about how our website is used.

This may include IP address, browsing behaviour, and pages visited. This information is used to improve website performance and user experience.

You can manage cookies through your browser settings.

  1. Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

If a privacy breach occurs that poses a risk of serious harm, we will comply with our obligations under the Privacy Act.

  1. Data Retention and Disposal

We retain personal information only for as long as it is necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory obligations.

We have established the following data retention practices:

  • Personal information and transaction records are retained for the minimum period required by law and industry obligations
  • All stored records (both physical and electronic) are reviewed at least every six (6) months
  • During these reviews, records that are no longer required are securely destroyed or permanently deleted
  • Physical documents are disposed of using secure destruction methods (e.g., shredding, “Document Destruction” facility)
  • Electronic records are securely deleted or anonymised to prevent recovery

Where information is required to be retained for longer periods (for example, for legal, tax, or regulatory reasons), it will be securely stored and only accessed when necessary.

  1. Email and Electronic Communications

We comply with the Unsolicited Electronic Messages Act 2007.

You may opt out of receiving marketing communications at any time by:

  • Using the unsubscribe function in communications
  • Contacting us directly

We may still contact you for essential service-related matters.

  1. Access and Correction

You have the right to:

  • Request access to your personal information
  • Request correction of your personal information

Requests can be made using the contact details below. We may require proof of identity.

  1. Complaints

If you have concerns about how your personal information is handled, please contact us.

If you are not satisfied, you may contact the Office of the Privacy Commissioner:
https://www.privacy.org.nz

  1. Updates to this Policy

We may update this policy from time to time. The latest version will be available on our website.

  1. Contact Details

Morrell Motors Limited
17 & 35 Waikato Street
Taupō 3330
New Zealand

Phone: +64 7 378 5759
Email: [email protected]

  1. Privacy Officer & Regulator

Privacy Officer
Morrell Motors Limited
Email: [email protected]

Office of the Privacy Commissioner
Phone: 0800 803 909
Post: PO Box 10 094, Wellington 6143