MORRELL MOTORS LIMITED

PRIVACY POLICY & MVR PRIVACY STATEMENT

Version: 2.0
Effective Date: September 2026
Review Date: September 2027

  1. Introduction

This Privacy Policy applies to Morrell Motors Limited (Company Number 243035) (“Morrell Motors”, “we”, “us”, “our”) and explains how we collect, use, store, protect and dispose of personal information.

Morrell Motors is committed to protecting personal information and handling it in accordance with the Privacy Act 2020 (New Zealand), including the Information Privacy Principles, and the requirements applying to our authorised access to information held on the Motor Vehicle Register (MVR).

This statement applies to customers, prospective customers, contractors and other individuals who interact with Morrell Motors.

  1. Motor Vehicle Register (MVR) Access

Morrell Motors is a registered motor vehicle trader and has authorised access to specified information held on the Motor Vehicle Register under section 241 of the Land Transport Act 1998.

Our authorised access is subject to the terms and conditions of the following Gazette Notice:

New Zealand Gazette Notice 2022-au4073 – Authorised Access to Certain Names and Addresses Held on the Motor Vehicle Register, published 27 September 2022.

The Gazette Notice provides authorised access to certain names and addresses of persons currently registered to motor vehicles, subject to the specified purposes, conditions and applicable opt-out arrangements.

Gazette Notice:
2022-au4073 – Authorised Access to Certain Names and Addresses Held on the Motor Vehicle Register

The authorisation commenced on 1 November 2022 and is currently specified to expire at midnight on 31 October 2027, unless revoked earlier.

  1. What MVR Information May Be Obtained

Under our authorised access, Morrell Motors may obtain information from the MVR that is necessary to achieve the authorised purpose.

This may include:

  • the name of the current registered person;
  • the address of the current registered person;
  • relevant vehicle identification and registration information; and
  • other vehicle information made available through the authorised MVR service where it is necessary for the authorised purpose.

Morrell Motors limits access to information necessary to achieve the specific purpose for which the MVR is accessed.

Morrell Motors does not seek to access or retain information beyond what is necessary for the authorised business purpose.

  1. When and Why We Access MVR Information

Morrell Motors may access MVR information for the purposes authorised under Gazette Notice 2022-au4073.

These purposes include:

Vehicle Purchase / Trade-In

To confirm that the vendor is the registered person of a motor vehicle that Morrell Motors is proposing to purchase.

Change of Registered Person

To assist in verifying that a change of registered person has been completed correctly for a transaction in which Morrell Motors is the purchaser or seller.

MVR information will only be accessed where it is necessary for one of these authorised purposes.

It will not be accessed for unrelated purposes, general interest, or convenience.

The Gazette Notice requires authorised users to access information only for the specified purpose and limits disclosure to circumstances necessary to achieve that purpose.

  1. MVR Privacy and Opt-Out Rights

The names and addresses of registered persons may be obtained from the MVR by authorised users where the relevant requirements and purposes apply.

Under the Gazette Notice, a person may notify the Registrar that they do not wish their name and address to be made available under an authorisation.

NZTA also provides options for individuals to restrict access to their personal MVR information, including opting out and, in certain circumstances, applying for confidential status. An opt-out does not necessarily prevent all possible disclosure of information in every circumstance.

Further information about restricting access to personal information on the MVR is available from NZTA:

NZTA – Access to Motor Vehicle Register information

Individuals can also use NZTA’s online service to revoke authorised access to their personal details where applicable:

NZTA – Revoke authorised access to your personal details

  1. Collection and Use of Personal Information

Morrell Motors collects personal information for legitimate business purposes, including:

  • providing and supplying vehicles, products and services;
  • processing vehicle transactions and registrations;
  • facilitating test drives and loan vehicles;
  • servicing and maintaining vehicles;
  • communicating about products, services, safety notices and recalls;
  • marketing, promotions, offers and events where permitted;
  • improving customer experience; and
  • managing and improving business operations.

Personal information obtained from the MVR will only be used for the authorised MVR purpose for which it was obtained.

  1. Other Personal Information We Collect

The personal information we collect may include:

  • name;
  • address;
  • contact details;
  • occupation;
  • driver licence details where required;
  • vehicle and transaction details; and
  • other information reasonably necessary to provide our services.

Personal information may be collected:

  • directly from you;
  • through transactions and service interactions;
  • from authorised third parties;
  • from publicly available sources; and
  • from the Motor Vehicle Register where authorised.

We take reasonable steps to ensure personal information is accurate, complete and up to date.

  1. Security and Access

Morrell Motors takes reasonable steps to protect personal information from:

  • misuse;
  • loss;
  • unauthorised access;
  • modification; and
  • unauthorised disclosure.

Access to the MVR is restricted to authorised Morrell Motors users.

Each person authorised to access the MVR must use their own identifiable login credentials and must not share access credentials.

MVR-derived information is limited to authorised users and is only accessible where required for legitimate business purposes.

  1. MVR Record-Keeping and Retention

Morrell Motors maintains records of MVR access in accordance with the requirements applying to our authorisation.

MVR access records include, where applicable:

  • date of access;
  • relevant vehicle/plate information;
  • individual user;
  • reason for access; and
  • supporting information establishing the authorised business purpose.

MVR-derived information is retained only for as long as necessary to fulfil the authorised purpose.

Morrell Motors conducts regular data retention reviews to identify information that is no longer required.

Where MVR-derived information is no longer required, it is securely destroyed or deleted.

Paper records are securely shredded or destroyed.

Electronic records are securely deleted, including emptying deleted-items or recycling folders where applicable.

  1. Disclosure of Personal Information

Morrell Motors may disclose personal information where permitted or required by law, or where disclosure is necessary to achieve an authorised business purpose.

This may include disclosure to:

  • vehicle manufacturers and distributors;
  • finance or insurance providers;
  • service providers assisting our operations;
  • government and regulatory authorities;
  • law enforcement agencies; and
  • other persons where you have authorised the disclosure or where disclosure is otherwise permitted by law.

MVR information will not be disclosed for purposes unrelated to the authorised purpose.

  1. Overseas Disclosure

Some recipients of personal information may be located outside New Zealand.

Morrell Motors will only disclose personal information overseas where permitted by the Privacy Act 2020 and where appropriate safeguards are in place.

  1. Privacy Rights – Access and Correction

Under the Privacy Act 2020, individuals have rights in relation to personal information held about them.

You may request:

  • access to your personal information; and
  • correction of your personal information.

Requests can be made using the contact details in Section 16.

We may require reasonable information to confirm identity before responding to an access or correction request.

The Privacy Act provides individuals with a right to request correction of personal information held by an agency.

  1. Privacy Concerns, Complaints and Breaches

If you have concerns about how Morrell Motors has collected, used, retained, disclosed or protected your personal information, please contact our Privacy Officer.

We will investigate privacy concerns and take appropriate action.

If you believe that an MVR enquiry or use of MVR information may have been inappropriate, this can also be raised directly with us.

Where Morrell Motors identifies or suspects an unauthorised MVR access or privacy breach, the matter will be managed under our internal privacy breach response process and any applicable notification obligations.

Where required under the MVR authorisation, suspected or confirmed unauthorised access will be reported to NZTA and/or the Privacy Commissioner within the applicable timeframe.

  1. Office of the Privacy Commissioner

If you are not satisfied with how Morrell Motors has handled your privacy concern, you may contact the Office of the Privacy Commissioner.

Office of the Privacy Commissioner – New Zealand

Phone: 0800 803 909

Post: PO Box 10 094, Wellington 6143

  1. Cookies and Website Analytics

Morrell Motors may use cookies and third-party tools such as Google Analytics to understand how our website is used.

This may include information such as IP address, browsing behaviour and pages visited.

This information is used to improve website performance and user experience.

You can manage cookies through your browser settings.

  1. Email and Electronic Communications

Morrell Motors complies with the Unsolicited Electronic Messages Act 2007.

You may opt out of marketing communications at any time by:

  • using the unsubscribe function in our communications; or
  • contacting us directly.

We may continue to contact you regarding essential service, transaction, safety or other operational matters.

  1. Contact Details and Privacy Officer

Morrell Motors Limited
17 & 35 Waikato Street
Taupō 3330
New Zealand

Phone: +64 7 378 5759
Email: [email protected]

Privacy Officer

Morrell Motors Limited
Email: [email protected]

  1. Updates to this Statement

This Privacy Policy & MVR Privacy Statement may be reviewed and updated from time to time to reflect changes to:

  • applicable legislation;
  • NZTA requirements;
  • MVR authorisation;
  • our business practices; or
  • privacy and information security requirements.

The current version will be made available through Morrell Motors’ normal customer information channels.

Document Control

Version Date Change
1.0 Previous Original Privacy Policy & Terms of Use
2.0 September 2026 Consolidated MVR privacy statement; Gazette Notice identified; MVR information accessed specified; authorised purposes clarified; MVR opt-out rights and reporting process strengthened